Standard delivery is 1–3 working days anywhere in the UAE ( 20, free over 200). Express gets it to you the same day in Dubai and Abu Dhabi if you order before 2 pm, and store pickup is ready in 2 hours from any of our 11 branches.

Most products carry a money-back or exchange guarantee within 3 days of purchase. Keep the invoice, keep the original box and accessories, and don't use the product. Personal-care items that touch the body can't be returned or exchanged.

General products: 3-day return or exchange. Children's toys: one week. Electric scooters are covered longer — adult scooters get 1 year on battery and motor, kids' electric rides 3 months on the battery. If a repair is needed, it takes up to 15 working days and we replace the unit when repair isn't possible.

Yes — COD is available across all seven emirates, alongside Visa/Mastercard, Apple Pay, and Tabby 4× instalments. Every order gets a VAT invoice, and prices always include 5% VAT.